At General Dynamics Information Technology, we understand the demands of effectively communicating with large diverse populations. Our citizen-centric communications solutions provide the balance of:
- Analytics (i.e. understanding callers and their probable behavior)
- Inbound and outbound contact center interaction using highly-trained customer service representatives
- Self-service options, including e-mail, chat and web channels
- On-demand and high-volume print and fulfillment capabilities
By interacting with millions of citizens on a regular basis, General Dynamics Information Technology has gained an unprecedented knowledge of how to effectively communicate and to listen. Our world-class, award-winning citizen communication engagements emphasize a customer-centric philosophy, enabling large healthcare organizations and government institutions to succeed via social media.